Case Study
Work Order Pro has helped clients take mountains of work order paper, and convert it in to a streamlined efficient system. A town of about 75,000 resident's public works department recently saw the need to get away from the paper system. "We didn't have any way to keep up with how many work orders each department was doing" said Denise, the supervisors aid for the city. She goes on to say that they have been able to track trouble spots, and keep up with places that have multiple entries very easily. "I just don't know how we ever got along with out the system," Denise added.
Now the City can search a location, and see all of the previous calls that the location has had. For instance, Fred Johnson lives on 402 Pin Oak Street, Fred called last month about his water meter leaking. The call was logged in the work order system, and a crew was sent out to check on the problem. The meter was replaced, and 3 months later, another call was placed by Fred about the same problem. The operator quickly realized the problem had happened before and began to try to figure out what had happened. Soon it became apparent that Fred had run over the meter with his tractor for the second time. With the priority tab, you can insure that all of the very important work requests are
handled with utmost care, making sure that none of them slip through the cracks of your organization.
|
|
|